Most recent
ISO 22483:2020
Tourism and related services - Hotels - Service requirements
This document establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction.
The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor.
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International Organization for Standardization [iso]
International Organization for Standardization [iso]