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ISO/IEC 19086-3:2017
Information technology - Cloud computing - Service level agreement (SLA) framework - Part 3: Core conformance requirements
ISO/IEC 19086-3:2017 specifies the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086‑1 and guidance on the core conformance requirements. This document is for the benefit of and use by both cloud service providers and cloud service customers.
ISO/IEC 19086-3:2017 does not provide a standard structure that would be used for cloud SLAs.
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International Organization for Standardization [iso]
International Organization for Standardization [iso]